We will send you an email containing your tracking information as soon as your order has been processed and shipped. You may also track your order from the Track Your Order page. Typically, you will receive the tracking number after 1-2 days of placing your order.

All orders are shipped after processing (1-2 days after the order date). Shipment will arrive 7-14 days after the shipment date, depending on the availability of the carrier provider and location. We apologize if there is a delay in shipment due to Customs clearance/inspection or transportation delay caused by the carrier service.

We have a 15 Day Money Back Guarantee on all of our items (the 15 days starts once your item has been delivered). If you wish to get a refund on your items(s), please contact our 24/7 customer service at support@deepbhome.com. We will reply to your inquiry as soon as possible.